Summary of the technology
Webio uses the power of AI and machine learning to introduce a 'blended approach' to customer engagement that lets automated bots work alongside contact center agents to seamlessly engage with customers via messaging apps and voice-first interfaces to deliver optimal customer conversation outcomes.
Webio Supercharges Customer Engagement
Delivering success in Credit, Collections and Payments
By using the power of Conversational AI toAutomate & Blendchatbot and live agent customer conversationsin any messaging channelat scale
IMPROVING LIQUIDITYBY MAKING DIFFICULT CONVERSATIONS EASY
Engaging positively with customers across the debt cycle in smarter waysEnsuring increased engagement rates that positively impact cashflow
Achieve BetterCustomer ConversationOutcomes
Technology on its own is not enough.
We work with leading brands to craft conversational messaging strategies for all customer groups.
As specialists in credit, collections and payment messaging we know what works and what customers respond to.
WE ARE THECONVERSATIONAL MIDDLEWARE COMPANY
sitting between you and your customers seamlessly orchestrating every customer conversation. Webio connects you and your customers in channels they use.
Webio is API First
- On-Demand Messaging:Bulk or live drip feed at the right times
- Real-Time Data:Merge only the most up-to-date information to customers
- Integration:Ensure a single version of the truth with push-pull reporting and status feeds
- Simple and Fast:Using standard Rest API architecture
YOU’RE IN SAFE HANDS
Webio is ISO 27001 certified which demonstrates our commitment to information security and data protection.
We operate to the highest enterprise security processes, procedures and standards. Webio is based in the Amazon Web Services (AWS) Cloud which is used and trusted by the largest companies in the world. Webio is a fully resilient and secure environment to augment and optimise all customer engagement conversations.