WEBIO - AI-driven Customer Engagement via Conversational Messaging

  • Jorian from EIT Digital
  • From Germany
  • Responsive
  • Innovative Products and Technologies

Summary of the technology

Webio uses the power of AI and machine learning to introduce a 'blended approach' to customer engagement that lets automated bots work alongside contact center agents to seamlessly engage with customers via messaging apps and voice-first interfaces to deliver optimal customer conversation outcomes.

EIT Digital

Webio Supercharges Customer Engagement

Delivering success in Credit, Collections and Payments

By using the power of Conversational AI toAutomate & Blendchatbot and live agent customer conversationsin any messaging channelat scale


Engaging positively with customers across the debt cycle in smarter waysEnsuring increased engagement rates that positively impact cashflow

Achieve BetterCustomer ConversationOutcomes

Technology on its own is not enough.

We work with leading brands to craft conversational messaging strategies for all customer groups.

As specialists in credit, collections and payment messaging we know what works and what customers respond to.


sitting between you and your customers seamlessly orchestrating every customer conversation. Webio connects you and your customers in channels they use.

Webio is API First

  • On-Demand Messaging:Bulk or live drip feed at the right times
  • Real-Time Data:Merge only the most up-to-date information to customers
  • Integration:Ensure a single version of the truth with push-pull reporting and status feeds
  • Simple and Fast:Using standard Rest API architecture


Webio is ISO 27001 certified which demonstrates our commitment to information security and data protection.

We operate to the highest enterprise security processes, procedures and standards. Webio is based in the Amazon Web Services (AWS) Cloud which is used and trusted by the largest companies in the world. Webio is a fully resilient and secure environment to augment and optimise all customer engagement conversations.

Related Keywords

  • Electronics, IT and Telecomms
  • Electronics, Microelectronics
  • Artificial Intelligence (AI)
  • Computer Software Technology
  • Data Processing / Data Interchange, Middleware
  • IT and Telematics Applications
  • CRM - Customer relationship Management
  • Multimedia
  • Telecommunications, Networking
  • Message forwarding, queuing and answering systems, telephone management systems and PBXs
  • Computer Software Market
  • Systems software
  • Applications software
  • Integrated software
  • Artificial intelligence related software
  • customer service
  • customer engagement

About EIT Digital

EIT Digital is a leading European digital innovation and entrepreneurial education organisation driving Europe’s digital transformation.

EIT Digital delivers breakthrough digital innovations to the market and breeds entrepreneurial talent for economic growth and improved quality of life in Europe. It does this by mobilising a pan-European ecosystem of almost 200 top European corporations, SMEs, startups, universities and research institutes.

As a Knowledge and Innovation Community of the European Institute of Innovation and Technology, EIT Digital is focused on entrepreneurship and is at the forefront of integrating education, research and business by bringing together students, researchers, engineers, business developers and entrepreneurs. This is done in our pan-European network of co-location centres in Berlin, Eindhoven, Helsinki, London, Paris, Stockholm, Trento, as well as in Budapest and Madrid. We also have a hub in Silicon Valley.

EIT Digital invests in strategic areas to accelerate the market uptake of research-based digital technologies focusing on Europe’s strategic, societal challenges: Digital Industry, Digital Cities, Digital Wellbeing, Digital Infrastructure and Digital Finance.

EIT Digital breeds T-shaped entrepreneurial digital talent focused on innovation through a blended Education Strategy that includes a Master School, Doctoral School and Professional School.

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