EIT Digital

WONDERFLOW - Helps brands extract actionable insights from customer feedback

Posted by Jorian from EIT DigitalResponsive · Innovative Products and Technologies · Germany

Summary of the technology

Wonderflow distills actionable insights from unstructured consumer feedback. Wonderflow offers a complete solution from A to Z. Through our use of AI-based technology and Natural Language Processing (NLP), we provide you with important advantages.

EIT Digital

Unveil actionable insights from consumer feedback

Give your teams the ultimate tool to integrate the voice of the customer into product development, contact centers, customer experience, and more.

Wonderflow empowers your teams to create better products and services

Our Artificial Intelligence tool unveils actionable insights from feedback through Natural Language Processing (NLP). From over 200 sources, including ratings and reviews, contact center data, and social media posts, Wonderflow analyzes unstructured and structured feedback, so your people can focus on what matters most: delighting customers and driving your business forward.

80%Cost savings

Our clients report saving up to 80% on traditional research costs and CMI solutions

90%Focus on what matters

Our clients save 90% of their time usually spent on data analysis and reporting

10xInvolve all the stakeholders

The adoption rate of the Wonderboard is 10x higher than market average

Our AI solution unveils deep and accurate insights from 200+ sources of feedback

  1. Data collection: Wonderflow is a leader in the scraping and collection of feedback from public and private sources. Add sources such as ratings and reviews, contact center data, free-text NPS results, and many more.
  2. Cleaning and transformation: After unifying all the feedback from different channels into one standard, Wonderflow cleans and anonymizes the feedback to ensure the highest standard for analysis and compliance.
  3. Data analysis: Wonderflow automatically reads and interprets texts and sentiment through Natural Language Processing (NLP). This process is automated and ensures excellent accuracy and granularity.
  4. Reporting: The insights are published in your user-friendly dashboard. Onboard unlimited users to allow the insights to be embedded throughout your departments.

Technology Owner

EIT Digital

Public Agency

Related keywords

  • Electronics, IT and Telecomms
  • Artificial Intelligence (AI)
  • Computer Software Technology
  • Data Processing / Data Interchange, Middleware
  • Databases, Database Management, Data Mining
  • CRM - Customer relationship Management
  • Industrial Technologies
  • Social and Economics concerns
  • Information and media, society
  • Computer related
  • Graphics software
  • Data processing, analysis and input services
  • Computer Software Market
  • Systems software
  • Applications software
  • Artificial intelligence related software
  • Software services
  • Other software services
  • Consumer related
  • Retailing
  • feedback

About EIT Digital

Public Agency from Germany

EIT Digital is a leading European digital innovation and entrepreneurial education organisation driving Europe’s digital transformation.

EIT Digital delivers breakthrough digital innovations to the market and breeds entrepreneurial talent for economic growth and improved quality of life in Europe. It does this by mobilising a pan-European ecosystem of almost 200 top European corporations, SMEs, startups, universities and research institutes.

As a Knowledge and Innovation Community of the European Institute of Innovation and Technology, EIT Digital is focused on entrepreneurship and is at the forefront of integrating education, research and business by bringing together students, researchers, engineers, business developers and entrepreneurs. This is done in our pan-European network of co-location centres in Berlin, Eindhoven, Helsinki, London, Paris, Stockholm, Trento, as well as in Budapest and Madrid. We also have a hub in Silicon Valley.

EIT Digital invests in strategic areas to accelerate the market uptake of research-based digital technologies focusing on Europe’s strategic, societal challenges: Digital Industry, Digital Cities, Digital Wellbeing, Digital Infrastructure and Digital Finance.

EIT Digital breeds T-shaped entrepreneurial digital talent focused on innovation through a blended Education Strategy that includes a Master School, Doctoral School and Professional School.

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