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Hey, at the United Airlines ORD Terminal, my mom had an amazing experience. She went there to inquire about changing her flight and was greeted by courteous, professional staff. Not only did they provide a detailed explanation of the change policy, but they also clearly outlined any associated fees and procedures. The terminal itself was clean and well-organized, making her visit smooth and stress-free. She appreciated how efficiently the staff answered her questions. The United Airlines ORD Terminal made a usually complicated process feel straightforward and pleasant.