jenni liu

My family recently had the pleasure of engaging with the Cathay Pacific Warsaw Office and I must say, the experience was truly exceptional. From the moment we contacted the office regarding our upcoming travel plans to Hong Kong and beyond, the staff showcased professionalism, efficiency, and an incredibly warm attitude that made the entire process smooth and stress-free.
The customer service representatives at the Warsaw office went above and beyond to assist with our multi-leg itinerary. They patiently listened to our specific travel needs, including layover preferences, meal choices, and baggage concerns. Their attention to detail ensured that every aspect of our journey was thoughtfully arranged.
One of the most impressive aspects was how the team handled a sudden change in our travel schedule due to a family emergency. They responded with empathy and urgency, swiftly rebooking our flights and guiding us through the necessary documentation without any hassle. It’s rare to encounter such understanding and proactive support, especially during emotionally challenging times.